Appointments

To make an appointment please telephone the surgery during opening hours.Appointments are for one person only and are booked at 10 minute intervals. If you feel that you need a longer appointment please say at the time of booking. You may be offered an appointment with a Primary Care Practitioner who are specially trained to deal with minor illnesses.

• Routine appointments - that can be booked up to 5 weeks ahead usually with a doctor of your choice.
• Week In Advance appointments - these appointments are available for booking 5 days ahead. We cannot always guarantee the doctor of your choice.
• One Day appointments - these are appointments available for the same day. These are released at 8.00am every morning. We cannot always guarantee the doctor of your choice.

Telephone Advice

If you wish to speak to speak to your doctor without an appointment, please ask the receptionist if a doctor could telephone you back later in the day.

Home Visits

If possible please try to telephone reception before 10am if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Disabled Access

Suitable access is available to all disabled patients. The surgery is on two levels and there is a lift available. There are two toilets on the ground floor and one on the second floor that can accommodate wheelchairs. There are two disabled parking spaces. Wheelchairs may be loaned to transport people to and from their cars.

Training

We are a registered Training Practice and there may be a GP Registar (who is fully qualified, with up to four years experience) working with the practice. You may be asked for permission to video the consultation for teaching purposes.

Parking

Limited parking is available at the Health Centre but there is a large Council car park at the Heights Leisure Centre.

Smoking/Mobile Phones/Pets

Neither smoking nor the use of mobile phones is permitted in any of our premises. Only guide dogs are permitted inside the surgery, in the interests of hygiene.

Carers

Intimate Examinations/Chaperones

You are entitled to ask for a chaperone to be present during intimate examinations. Please ask in advance if you wish the practice to provide a chaperone. Remember that personal information will be discussed during your consultation.

Interpreting/Translation

If you need help with interpreting or translation, please arrange for a friend or relative to accompany you.